One of our London datacenters is experiencing intermittent packet loss Today. It seems to be affecting only our UK4 and UK6 servers. The dataserver support is working on the issue already. We apologize for the inconvenience, please connect via our Maidenhead or Newcastle servers in the meanwhile

Update: The issue should now be resolved, according to the datacenter support.

The promised new OS X version has been somewhat delayed due to reliability issues with some OS X versions and the encrypted mode. However, we believe to be able to resolve these two issues relatively easily. I apologize for the delay, I am sure you will be pleased with the end product.