Due to the fact we have outgrown our current helpdesk system and because of the technical problems reported with it, a completely new “best on the market” helpdesk system will be implemented over the next few days.

I would also like to apologize to anyone who had to wait for their customer support emails to be replied to longer than usual and believe the new helpdesk system, combined with knowledgebase, will improve the customer experience significantly.

Tomas France
IdentityCloaker.com Administrator

Tags: customer support, helpdesk, support

This entry was posted on Sunday, May 30th, 2010 at 3:22 pm and is filed under News and Updates. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.